RHODE ISLAND’S TITLE LAW HAS CHANGED ***Effective March 1, 2024*** The Rhode Island DMV will no longer be accepting photocopies, images, or electronic copies of titles. All new registration and/or new title transactions will now REQUIRE THE ORIGINAL TITLE to be submitted to the RI DMV at the time the transaction takes place. Your lienholder or leasing company can send the original title to the RI DMV, ATTN: Research Office, 600 New London Avenue, Cranston, RI 02920 or to you directly. We highly recommend that the title and other documents are sent with tracking information to enable customers and lienholders to know when the title was received. As long as your contact information (name, address, phone and e-mail) is included with the title, the RI DMV will contact you once your original title has been received so you can complete your transaction. Be advised that this process can take several weeks for the original title to be sent to the RI DMV. Please also be advised that the RI DMV cannot request a title from a lienholder or lease company. A VIN check is required for all transactions involving an Out-of-State title/vehicle. Reservations are required for all visits. PLEASE PLAN ACCORDINGLY. For more information on RI’s new title laws, and new requirements for registration and title transactions, CLICK HERE and scroll down.
Customer Service Agreement The entire staff of the Division of Motor Vehicles is very pleased to welcome you to the RI DMV. We take our customer service responsibilities very seriously and would like you to know that ALL customers conducting business with the Division of Motor Vehicles can count on us to provide you with the following.... Friendly, professional, and courteous service When interacting with DMV employees you have the right to friendly, honest, courteous and respectful service. Confidentiality & respect for privacy during your DMV transaction All information used during the course of your transaction is highly confidential and used solely for DMV transaction purposes only. The first name & job position of any DMV employee who assists you All DMV employees are required to wear name tags and to identify themselves upon request. Service that is free from unlawful discrimination The DMV prohibits unlawful discrimination by its employees and contractors on the basis of race, ancestry, color, religious affiliation, national origin, age, mental or physical ability, gender, sexual orientation or political beliefs. Please be aware that in some situations, the law requires the DMV to make a decision or to take an action based on a person's age, mental or physical ability, citizenship or legal status in the U.S. Assistance with answering your DMV questions We want to insure your transaction can be successfully processed. All DMV employees will either provide you an answer to your question or direct you to the appropriate contact for you to obtain accurate information. A "Check-In" process is available to answer your questions and to verify you have the correct DMV forms and documentation to successfully complete your transaction. A timely response to all customer feedback submitted to us We value all customer feedback and will respond to your suggestions, comments or complaints promptly. Feel free to ask for a Customer Feedback Form at any branch location or complete a Customer Feedback Form on-line. You can also send a written letter to: The Office of the Administrator RI Division of Motor Vehicles 600 New London Avenue Cranston, RI 02920